Webinar - Planning Your NG9-1-1 Transition


    *Please note the webinar will only be offered in English**


    Participants will:

    • discover the need for educating your organization, public outreach, and how the messages should be coordinated to reduce public confusion about NG9-1-1
    • learn about Real Time Text (RTT) – the need for preparation, how to test, its workings and how it will impact your call-takers (at ALL PSAPs)
    • understand the urgency of the new Go-Live date
    • ascertain how do you properly plan for Business Continuity, pre-rollout testing and integration testing
    • Learn about a real case of a smaller PSAP amalgamating with a larger PSAP as a way of solving the NG9-1-1 budget crunch.


    Target Audience

    • Tri-service emergency management agency personnel, particularly those involved in implementing preparations for the NG9-1-1 transition:
      • police services
      • fire departments
      • ambulance / paramedic services
    • Public Safety Answering Points who receive 9-1-1 calls


    Featured Presenters

    Kerry Murray-Bates
    Manager - Communications Services
    Toronto Police Service

    Eric Janus
    Operations Manager - Communications Centre
    Ottawa Police Service

    Chris Kellett
    Chair - CRTC Emergency Services [E9-1-1] Working Group (ESWG)
    Alberta E9-1-1 Advisory Association (AEAA)

    Tara Weiss
    NG9-1-1 Project Lead
    Winnipeg Police Service

    Megan B. Pajak, MBA, PMP, ITIL
    Program Manager - NG9-1-1 & Robotic Process Automation
    Toronto Police Service


    Date: Thursday, December 9, 2021

    Time: 13:30 to 15:30  Eastern Time

    Cost: $100 per person (plus applicable taxes)