• Webinar - Planning Your NG9-1-1 Transition

Webinar - Planning Your NG9-1-1 Transition


*Please note the webinar will only be offered in English**


Participants will:

  • discover the need for educating your organization, public outreach, and how the messages should be coordinated to reduce public confusion about NG9-1-1
  • learn about Real Time Text (RTT) – the need for preparation, how to test, its workings and how it will impact your call-takers (at ALL PSAPs)
  • understand the urgency of the new Go-Live date
  • ascertain how do you properly plan for Business Continuity, pre-rollout testing and integration testing
  • Learn about a real case of a smaller PSAP amalgamating with a larger PSAP as a way of solving the NG9-1-1 budget crunch.


Target Audience

  • Tri-service emergency management agency personnel, particularly those involved in implementing preparations for the NG9-1-1 transition:
    • police services
    • fire departments
    • ambulance / paramedic services
  • Public Safety Answering Points who receive 9-1-1 calls


Featured Presenters

Kerry Murray-Bates
Manager - Communications Services
Toronto Police Service

Eric Janus
Operations Manager - Communications Centre
Ottawa Police Service

Chris Kellett
Chair - CRTC Emergency Services [E9-1-1] Working Group (ESWG)
Alberta E9-1-1 Advisory Association (AEAA)

Tara Weiss
NG9-1-1 Project Lead
Winnipeg Police Service

Megan B. Pajak, MBA, PMP, ITIL
Program Manager - NG9-1-1 & Robotic Process Automation
Toronto Police Service


Date: Thursday, December 9, 2021

Time: 13:30 to 15:30  Eastern Time

Cost: $100 per person (plus applicable taxes)